Your order is posted from our Chichester clinic, or you can collect it free from our Chichester or Petersfield clinic. If something is not right with it, please tell us and we will help.
Delivery
- UK delivery
- £4.99 (free for Gold members), posted from our Chichester clinic
- Click and collect
- Free, from Chichester or Petersfield
- Where we deliver
- UK addresses only
We aim to dispatch your order promptly, and we will contact you if there is a delay.
Click and collect
Choose click and collect at checkout and pick Chichester or Petersfield. Collection is free, and we will let you know when your order is ready. Clinic details are on our contact page.
Changing your mind
You have 14 days from the day you receive or collect your order to cancel it, for any reason. This is your right under the Consumer Contracts Regulations 2013.
- Tell us within those 14 days, by email or phone, that you would like to cancel.
- Send the products back within 14 days of telling us. They need to be unopened and in their original packaging. We will tell you where to send them.
- You pay the cost of sending them back, unless they are faulty or damaged.
Opened products
For hygiene reasons, skincare that has been opened or had its seal broken cannot be returned unless it is faulty. If a product does not agree with your skin, stop using it and contact us.
Refunds
We refund the price of the returned products to your original payment method within 14 days of receiving them back. If you return your whole order, we also refund the standard delivery charge.
Faulty or damaged items
If a product arrives damaged or is faulty, please tell us as soon as possible. We will replace it or refund you, and you will not pay to send it back. Your rights under the Consumer Rights Act 2015 are not affected.
Ranges sold after a consultation
Some ranges, currently ZO Skin Health, AnteAGE, Hydrinity, skinbetter science and Revision Skincare, are sold only after a consultation with one of our skin experts, because those brands sell only through authorised providers. You pay for them when you order, then book a free 15-minute consultation, and we hold those products until after it. If a consultation does not take place, we may cancel those products and refund you in full. See our terms and conditions.
Contact us about an order
- Phone
- 01243 697979
Full details are in our terms and conditions and privacy policy.